1. Shipping Policy

How Does the Delivery Process Work?

• Once your order is successfully placed, FOMO carefully processes it to ensure all items are in perfect condition.

• After passing the quality check, your items are securely packed and handed over to our trusted delivery partners.

• If we face any issues in delivering your order, our delivery partner will contact you to resolve the matter. Rest assured, we aim to get your package to you at the earliest.

How Are Items Packaged?

• We take great care in packaging all products, ensuring that fragile items are securely wrapped with bubble wrap.

• All products are packed in kraft paper mailers with an additional protective coating/layers to ensure they reach you safely and in perfect condition.

Shipping Locations

• Domestic Shipping: FOMO ships throughout India. We are working on expanding our shipping locations.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email and SMS. You can track your order status through the 'Track My Order' feature in the 'My Orders' section of the app.

Estimated Delivery Time

• We aim to dispatch all orders within 1–4 business days, excluding Sundays and public holidays.

• For made-to-order or customized items, dispatch timelines remain the same (1–4 days) post production.

• Peak Sale Periods: During major sales or high-demand periods, dispatch may take slightly longer. However, we strive to ship all orders within 5 business days.

Please Note:
Estimated delivery times vary by brand and are clearly mentioned on each product page. These timelines begin after dispatch and are influenced by the specific brand’s shipping process.

Multiple Shipments

• Don’t Worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from different brand partner locations. If your order is split into multiple shipments due to inventory availability, rest assured, you will only be charged once for shipping (if applicable).

What can I do if my dispatch is delayed?

If your order hasn’t been dispatched within the expected timeline:

·       Check the product page to confirm if it's a made-to-order item with a longer lead time.

·       Review your order confirmation email for estimated dispatch details.

·       Contact our support team at [your support email or contact form] with your order number. We'll assist you with a status update and ensure your concerns are addressed promptly.

2. Returns, Refunds, Cancellations and Exchange Policy

Cancellation Before Shipment

• How to Cancel: If your order has not been shipped yet, you can cancel it through:

  • The ‘My Orders’ section in the app.

  • The Support Center (via email or phone).

  • Email us at support@myfomo.in with your order ID.

• Refund Process:

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Cancellation After Shipment

• If you decide to cancel your order after it has been shipped, you must wait for the order to be delivered and then return it. Refunds will be processed once the product is received and inspected at our vendor location.

What if I used discount vouchers during time of payment and I have to cancel my order?

·       Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Returns, Replacements & Refunds

Domestic Orders

·       Each product may have a different return window, depending on the brand. The specific return period is mentioned on the respective product page.

• You can initiate a return request for a product depending on the return window mentioned post-delivery via:

  • My Orders section.

  • The Support Center (submit a request with the product details and reason for return).

  • Email us at support@myfomo.in with the necessary details.

  • Once the return request is received, we will be responsible to pick the item for you.

• Condition for Returns: The product must be in its original condition, unopened, unused, with tags and seals intact. [Opened or used products will not be accepted as returns]If the product is returned damaged due to improper packaging by the seller, FOMO will not be liable for any compensation.

• Replacement or Refund: If the item is damaged, defective, or not as described, you can request a replacement (subject to availability) or a full refund. Refunds will be processed back to the original payment method

·       Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Non-Returnable Products

The following items are not eligible for return or exchange:.

• Products damaged by misuse or overuse.

• Opened or used products.

• Products not eligible for return/exchange by the brand partner.

• Product is damaged due to misuse/overuse

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

• Serial Number is tampered with.

• Defective products that are not covered under Seller/Manufacturer’s warranty

• Product is used or altered

• If request is initiated after the mentioned time period on the product page of order delivery

• Free product provided by brand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Damaged or Defective Items

• If you receive a damaged or defective product, initiate the return process within 7 days

• Steps to Follow:

  • Report the issue via the ‘My Orders’ section or email us at support@myfomo.in.

  • Provide product images and invoice details for our reference.

• Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

• If a replacement is not available, we will process a full refund.

Free Gifts

• Any free gift included with a purchase must be returned along with the original item if the return is initiated.

Partial Returns

• If you ordered multiple items, you can initiate a return for individual items. All components, accessories, and gifts must be returned with the product.

Refund Timeline

·       For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

·       For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account

·

3. Special Conditions

• Fraudulent Claims: Any fraudulent activity or misuse of this return policy will lead to penalties, including cancellation of return/replacement and a possible permanent ban from the platform.

• Late Disputes: Disputes raised after the timelines mentioned will not be entertained.

What can I do if my garment does not fit me?

If the garment doesn’t fit you as expected, don’t worry, we’ve got you covered:

• You can initiate a return or exchange request (if eligible) within the return window mentioned on the product page.

• Returns and exchanges are accepted only if the product is unused, unwashed, and in its original condition with tags intact.

• To request a return or exchange:

  • Go to the My Orders section in your account

  • Or reach out via our Support Center

  • Or email us at support@myfomo.in with your order details and preferred size (for exchange)

Please note: Some brands may offer only returns or only size exchanges, depending on their individual policy. This will be clearly stated on the product page.

Contact Us

If you have any questions about these Terms , please reach out to:

Email: support@myfomo.in