Shipping & refund/return policy

We work with several reputable shipping carriers to deliver our products, including Delhivery, Xpressbess, BlueDart etc.

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 3-10 business days and shipped within 3-10 business days. Delivery times vary based on your location and shipping method selected during checkout.

Please Note:
Estimated delivery times vary by brand and are clearly mentioned on each product page. These timelines begin after dispatch and are influenced by the specific brand’s shipping process.

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package.

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy* for select brands only. You may return any unworn, unwashed merchandise within 7-14 days of purchase for a full refund or exchange or store credit*. All refunds and exchanges vary from brand to brand and are listed in the product page itself. Each product may have a different return window, depending on the brand. The specific return period is mentioned on the respective product page.

Please Note:
Returns vary by brand and are clearly mentioned on each product page.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Non-Returnable Products

The following items are not eligible for return or exchange:.

• Products damaged by misuse or overuse.
• Opened or used products.
• Products not eligible for return/exchange by the brand partner.
• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after the mentioned time period on the product page of order delivery
• Free product provided by brand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Partial Returns

• If you ordered multiple items, you can initiate a return for individual items. All components, accessories, and gifts must be returned with the product.

Special Conditions

• Fraudulent Claims: Any fraudulent activity or misuse of this return policy will lead to penalties, including cancellation of return/replacement and a possible permanent ban from the platform.
• Late Disputes: Disputes raised after the timelines mentioned will not be entertained.

Contact Us

If you have any questions about these Terms , please reach out to:

Email: support@myfomo.in

We apologize if you received a defective or incorrect item. Please contact our customer service team as soon as possible, and we will work with you to resolve the issue. We may ask you to provide photos of the defect or incorrect item to assist us in processing your return or exchange.

Once we receive your returned merchandise, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment used at the time of purchase. Please note that it may take additional time for the refund to appear on your account depending on your financial institution.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5-7 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.